Contact the Sovushka Studio
Response time: usually within 1 business day (Mon–Fri, UK). For orders already placed, include your order number.
How we can help
Bespoke & design
- Custom engagement/wedding bands, owl motifs, remodelling heirlooms.
- Stone sourcing (lab-grown or natural) and design proofs.
Start here: Bespoke request form.
Orders & shipping
- Change of size/address before dispatch (if still in production).
- Dispatch ETA, courier questions, gift notes.
Made-to-order items show “Processing” until they leave our studio.
Care, resize & plating
- Ring resizing, polish/finish refresh, rhodium for white gold.
- Warranty questions & after-care tips.
See Care Services for prices and how to book.
Studio hours & response times
| Topic | Typical reply | Notes |
|---|---|---|
| General enquiries | Within 1 business day | Mon–Fri, UK bank holidays excluded |
| Order issues (urgent) | Same business day priority | Include order # in subject |
| Bespoke quotes | 1–3 business days | Use the Bespoke request form |
| Care / resizing | 1 business day | Use Care Services for instructions and pricing |
Returns/repairs require an RMA. Start via Care Services and we’ll issue the RMA with the correct return address.
Quick answers
- Showroom? Working studio; visits by appointment for bespoke projects.
- Warranty? Manufacturing defects are covered; finish wear and accidental damage are excluded. See Warranty & After-Care.
- Certificates & hallmarks? All precious-metal items are hallmarked in the UK. Diamond/gem reports available. See Hallmarking & Certifications.
